FAQs

FAQs

- We use our wealth of knowledge and experience of Payments to help UK businesses find the most suitable and cost-effective card payment solutions.
- This includes comparing providers for PDQ machines, EPOS systems, payment gateways, and merchant accounts.
- We offer online resources, online tools, remote consultations, and expert advice — all designed to help you avoid hidden fees, stay compliant and make informed decisions.
- Our Online Merchant Services Provider Comparison Tool is free to use and contains real offers, rates and charges. You can compare against both your existing provider and a wide selection of other UK Merchant Services providers.
- Please see our Services and Useful Info pages to find out more!
- Yes. We are 100% independent and not tied to any single provider.
- Our goal is to help YOU choose the right solution for your business, not to sell you a specific product or service.
- That said, as an authorised reseller of myPOS we can process applications on their behalf, and work with them to offer our own Pricing Packages to help ensure we offer the best rates possible to our customers.
- Where you decide the best solution for you is with a provider other than myPOS we re-direct you to their services. Where you decide myPOS is the best solution for your business, we will process your application on their behalf and support you in the set-up of your new facility.
- We chose to partner with myPOS due to their fantastic overall package for small business owners. myPOS offers an innovative, ready for use, omni-channel payment solution that provides merchants with flexibility and freedom to accept various payment methods and manage their cash flow.
We offer levels of support depending on your needs:
- Free Online Comparison – search and compare providers yourself
- Free 15 minute Chat - to confirm if we can help you or answer simple queries
- Free Assisted Comparison – upload a recent statement from your current provider and we’ll complete the comparison for you
- In-Person Specialist Support (from £350/day) – for larger or more complex needs
You’re always in control, and there are no hidden charges.
- Absolutely. Many businesses struggle to make sense of confusing fee breakdowns.
- With our Assisted Comparison service, we review your merchant statement line-by-line, explain all charges in plain English, and identify where you may be overpaying or misinformed.
- Yes. We provide clear, simple guidance on PCI DSS requirements.
- Whether you take payments in person, online, or by phone, we can help you understand what you need to do, how to stay compliant, and how to avoid PCI-related fees or penalties.
- Please just Contact Us to see how we can help.
We can review your contract and help you understand your cancellation terms, exit fees, and whether switching is financially worthwhile.
If needs be, we can help you negotiate better rates with your current provider or help plan a switch at the right time.
- We work with businesses of all sizes — from independent retailers, cafés, and salons, to hotels, online shops, tradespeople, and multi-site operators.
- We specialise in supporting larger SME, Mid/Large Corp customers and/or those who operate in high risk trade sectors (such as travel, gamling and gaming, software, hotels, business taking high amounts of advanced payments).
- If you accept card payments in the UK, we can help.
- For sole traders/partnerships/charities/clubs and other non-limited entities, we only offer a limited comparison service due to regulatory restrictions.
- Yes. We can help you choose and integrate a payment gateway, explain how 3D Secure and SCA work, and make sure your checkout is fast, secure, and mobile-friendly.
- PLEASE NOTE : We are not web developers, so will likely need to work alongside & collaboratively with your own Web Developer or in-house development team.
- In some cases, if a business chooses to be introduced to a provider through us, we may receive either a referral fee, ongoing commission or a combination of both.
- This does not affect the price you pay and we will always be transparent about this.
- Our advice remains independent and unbiased - with our focus on being able to inform you well enough to make your own informed decision.
- We also regularly promote and work with providers who do not pay us anything - it all depends on what’s best for you.
- We are remunerated by myPOS for any work we undertake acting on their behalf as an authorised reseller.
- Where any bounty payment or commission is receivable for actions taken on your behalf, we will disclose this to you - and we may even be able to share some of this with you in certain circumstances!
Just choose the level of support you need:
- Use our free online comparison tool
Or simply contact us — we’ll be happy to point you in the right direction.