Privacy Policy

Last updated: 04/06/2025

At Merchant Compare, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Who We Are

Merchant Compare is a UK-based business providing independent advice and comparison services for merchant accounts, card payment solutions, PDQ machines, EPOS systems, and related services.

If you have any questions about this policy, you can contact us at:
📧 Email: comparemerchants@gmail.com
📞 Phone: 07340 578153

2. What Personal Data We Collect

We may collect and process the following types of information:

  • Contact information (name, email address, phone number, business name)

  • Business details (industry, size, card turnover, existing providers)

  • Payment processing requirements (e.g. face-to-face, online, telephone)

  • Enquiry details (messages submitted via our contact forms or live chat)

  • Technical information (IP address, browser type, device information, cookies)

We do not store or process any payment card data ourselves. All payment-related comparisons and referrals are handled via secure third-party providers.

3. How We Use Your Information

We use your personal data to:

  • Provide you with tailored merchant services comparisons

  • Offer expert advice and support based on your business needs

  • Arrange consultations (video, phone, or in-person)

  • Connect you with third-party providers if requested

  • Respond to your enquiries and support requests

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

4. Legal Bases for Processing

We process your data under the following lawful bases:

  • Consent – when you actively provide information or opt-in to marketing

  • Contractual necessity – when we provide a service you have requested

  • Legitimate interests – for improving services, fraud prevention, or customer support

  • Legal obligations – where we are required to retain data for compliance purposes

5. Sharing Your Data

We may share your data with:

  • Trusted third-party merchant service providers (with your consent)

  • IT service providers (e.g. hosting, website analytics, email platforms)

  • Professional advisers (e.g. legal, financial)

  • Regulatory authorities, where required by law

We do not sell your data to anyone.

6. How We Store and Protect Your Data

Your data is stored securely on UK-based or GDPR-compliant cloud systems. We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or to comply with legal or regulatory obligations.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to processing or request restriction

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at comparemerchants@google.com.

8. Cookies and Tracking

We use cookies to improve website functionality and analyse how visitors use our site. You can manage your cookie preferences through your browser settings.

For more detail, please read our [Cookie Policy].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend checking it regularly.

10. Contact Us

If you have questions about this policy or your data, please contact:
Merchant Compare
📧 comparemerchants@google.com
📞 07340 578153
Lomardar, Church Road, Catfield, NR29 5AS